Welcome to Tracy Gifts, your destination for premium gift products. Please refer to the detailed guidelines below on ordering, delivery, and payment to quickly enjoy exquisite and elegant gifts from Tracy Gifts!

1. Ordering instructions

You can easily place orders online at TracyGifts.vn by following these steps:

• Step 1: Visit the website www.tracygifts.vn and select your favorite products.
• Step 2: Add your chosen products to the shopping cart and review your order (quantity, design, accompanying message).
• Step 3: Fill in the delivery information form completely.
• Step 4: Choose the suitable payment method.
• Step 5: Complete your order.

After completion, you will receive an order confirmation email with detailed information. Our customer service team will contact you if there are any issues related to your order.

2. Payment methods

Tracy Gifts offers a variety of safe and convenient payment methods for customers to choose from:

• Online payment via credit card, debit card, or electronic payment gateways.
• Cash on delivery (COD): Available for orders delivered within Ho Chi Minh City’s urban areas.
• Bank transfer: Transfer details will be provided when customers select this option. Payment must be completed at this step for the order to be confirmed.

3. Delivery rocess

Tracy Gifts is committed to delivering promptly and on time, right to your doorstep. Below are our specific delivery policies:

Delivery scope: We provide nationwide delivery.

Delivery time:

• Orders will be delivered within 2–4 hours from the time of confirmation. Delivery hours are from 7:30 AM to 8:00 PM. Orders placed after 8:00 PM will be delivered the following morning.
• However, in certain cases such as bad weather or inability to contact the recipient, we will reach out to the purchaser to arrange the earliest possible delivery at another time.

Delivery fee:

• The delivery fee will be clearly stated in each order.
• Free delivery may apply for orders valued at 2,000,000 VND or more, depending on the case.

4. On-time delivery policy

We always strive to deliver orders on the committed schedule. However, in certain special circumstances (such as pandemics, natural disasters, or traffic incidents), delivery times may be delayed. In such cases, Tracy Gifts will promptly notify customers and make every effort to adjust to the most suitable delivery time.

5. Inspection & acceptance of goods

Upon receiving your order, please:

• Carefully inspect the fresh flower products before signing to confirm receipt.
• If you find the product damaged, incorrect in design, or with any issues, please contact Tracy Gifts immediately for prompt assistance.

6. Customer support contact

If you need further assistance with the ordering and delivery process, please contact:

• Email: info@tracygifts.vn
• Hotline: 0929 100 990

Tracy Gifts is committed to providing you with a high-quality flower shopping experience and the best possible service. Thank you for trusting and choosing our gift products!