FAQs

Yes. We design according to your brand guidelines (logo, colors, messaging) and provide mockups for approval before mass production, ensuring uniqueness and alignment with your brand’s identity.

Needs consultation → concept proposal & quotation → mockup/sample submission → design & delivery schedule confirmation → production – quality control – packaging – delivery.

Depending on the product type and quantity, an additional 7–10 working days is typically required for design, approval, and engraving/printing production. Rush orders can be accommodated with an additional fee.

It depends on the product. Some lines have no MOQ requirement, while others require 50–100 units to optimize engraving/printing and packaging costs.

Yes. We provide feng shui items tailored to the goals of “luck – prosperity – peace,” suitable for occasions such as New Year, grand openings, contract signings, and customer appreciation.

Yes. Simply provide the PMS/Pantone code. We control color consistency across various materials, minimizing deviation from the original design.

Laser engraving is durable and premium for wood, metal, and leather; UV printing delivers vibrant colors on various materials; screen printing is ideal for large quantities with solid colors. The choice depends on aesthetics and budget.

Yes. A prototype allows you to check the material, color, and finishing. The sample fee can be deducted from the total order value upon production confirmation.

Within Ho Chi Minh City: 24–72 hours after production completion; other provinces: 2–7 working days (depending on the carrier). For peak seasons, early ordering is recommended.

Yes. We package each gift for the individual recipient, include personalized cards, and deliver according to the address list you provide (with data confidentiality ensured).

Personalized items are non-returnable and non-exchangeable due to a change of mind. We offer a one-for-one replacement or rectification if there is a manufacturing defect, a discrepancy from the approved sample, or damage during transit (with a documented report).

Yes. The warranty period depends on the product line and usage guidelines (for example, precision mechanics and electronic components have separate policies).

Yes. We issue VAT/e-invoices and provide documentation in accordance with regulations when businesses use products for gifting purposes.

Yes. We offer suggestions based on tiers: under 500,000 VND, 500,000–1,000,000 VND, 1–3 million VND, and over 3 million VND per set to optimize cost and effectiveness.

We recommend ordering 3–6 weeks before the year-end peak season to secure materials, production schedules, and delivery arrangements.

Yes. We use eco-friendly materials (recycled paper, low-VOC ink), optimize packaging to reduce waste, and suggest ways to reuse gift boxes.

Vector logo files (AI/PDF/EPS), Pantone/CMYK codes, clear space specifications, and brand guidelines to ensure sharpness and consistent color.

Yes. We support printing/engraving names and personalized greeting cards for each individual; for large quantities, we process data to ensure 100% accuracy.

Yes, we can. We provide consultation on documentation, taxes, and customs regulations for gifting purposes when international shipments arise.

Personalized orders typically require a deposit before production begins; the remaining balance is paid before delivery or as specified in the signed contract.