The Tracy Gifts team is committed to providing customers with the best experience when purchasing our floral products. If you have any questions or complaints, please contact us using the information below for prompt assistance.

Contact TracyGifts.vn

• Office: 77 Hoa Lan, Cau Kieu Ward (Ward 2, Phu Nhuan District), Ho Chi Minh City.
• Showroom: 22A Tran Hung Dao, Tang Nhon Phu Ward (Hiep Phu, Thu Duc City), Ho Chi Minh City.
• Hotline: 0929 100 990
• Email: info@tracygifts.vn

Complaint handling policy:

• We are always ready to receive and address all customer feedback related to the use of our services.
• For warranty issues, you can contact us to carry out the necessary warranty procedures.
• The response time will not exceed three (03) business days from the date we receive the information from the customer. In case of force majeure, both parties will negotiate to find a solution.